Deliveries
Nyabo’s Ltd
Delivery Information
At Nyabo’s Ltd, our delivery service is carefully planned to support fresh preparation, food safety, and operational availability.
Because all food is freshly prepared, deliveries are scheduled in advance. Delivery days may vary from week to week depending on demand and production schedules.
Currently, Nyabo’s delivers primarily within West London and selected surrounding areas. By focusing on these areas, we are able to maintain excellent food quality, freshness, and reliable delivery times.
The minimum order value is £15.
To help us prepare your order properly, please place your order at least 48 hours in advance of the next delivery run.
Delivery Days & Availability
Deliveries take place on set days, which may change weekly depending on demand, delivery routes, and production schedules.
To make things easier, available delivery days will always be:
• Displayed in the moving banner on the Home Page
• Confirmed through order confirmation, WhatsApp, or email
If delivery is not available on your preferred date, we will suggest the next available delivery option.
Delivery Areas
At the moment, Nyabo’s delivers to selected areas across West London and neighbouring boroughs.
These include:
Ealing
Hammersmith & Fulham
Hillingdon
Hounslow
Richmond upon Thames
However, delivery availability is ultimately determined by postcode coverage within our delivery zones.
Please contact us before ordering if you are unsure whether delivery is available in your area.
Delivery Times
Delivery times are provided as estimated windows, not guaranteed times.
We aim to deliver within the agreed window, however delays may occur due to:
– Traffic conditions
– Weather
– Road closures
– Third-party courier issues
Nyabo’s Ltd is not responsible for delays caused by factors outside our control.
Collection Option
Where delivery is unavailable or unsuitable, collection may be offered as an alternative.
Collection details (location, date, and time) will be confirmed at the time of ordering.
Missed Deliveries
If no one is available to receive the order at the agreed delivery time:
– The order may be returned or disposed of for food safety reasons
– No refund will be issued for missed deliveries
Please ensure correct contact details are provided at checkout or when ordering.
Food Safety & Responsibility
Risk in the goods passes to the customer upon delivery or collection.
Customers are responsible for:
– Prompt refrigeration or storage where required
– Safe handling and reheating in line with food safety guidance
Related Policies
For full details, please also review:
Contact Us
If you have questions about deliveries or availability, please contact us before placing your order:
Email: nyabos.of.westlondon@gmail.com
WhatsApp: +447386082798
Delivery FAQs
What days do you deliver?
We deliver on set days which vary week to week. Available delivery days are shared on the main page in the banner and confirmed by email, text or WhatsApp .
How do I find out this week’s delivery days?
Message us on WhatsApp or check our website updates for the latest schedule. We will always confirm your delivery day when you have placed an order, if not specified in the ‘order notes’.
Where do you deliver?
We currently deliver across West London and selected surrounding areas including Hounslow, Heston, Isleworth, Brentford, Chiswick and neighbouring boroughs.
Do you offer collection instead?
Yes — if delivery isn’t available, we may offer collection. Your collection location, date, and time will be confirmed when ordering.
What time will my order arrive?
We provide an estimated delivery window. Times can vary due to traffic, weather, or route changes, but we’ll keep you updated if anything changes.
What happens if I miss my delivery?
If no one is available to receive the order at the agreed time, the order may be returned or disposed of for food safety reasons. Missed deliveries are not refundable.
Can I change my delivery date after ordering?
If preparation has not started, we’ll do our best to help. Once preparation begins, changes may not be possible due to scheduling and food safety.
Are deliveries refundable?
Food products are final sale due to food safety. Please see our Refunds & Returns Policy for full details.
Do you cater for allergies?
Please tell us about any allergies before ordering. While we take care, we cannot guarantee an allergen-free environment.
How should I store my food after delivery?
Please store food promptly as advised (e.g., refrigerate where required) and follow safe handling and reheating guidance.
